Privacy Policy
This Privacy Policy explains how Pixpel FZ-LLC ("Pixpel," "we," "our," or "us") collects, uses, stores, and protects personal data of users who access or use our website, platform, and related services (the "Services").Pixpel is committed to safeguarding your privacy and applying international standards of transparency and accountability in line with principles similar to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data Controller
The entity responsible for the processing of your personal data is:
Pixpel FZ-LLC
RAK Free Trade Zone, Ras Al Khaimah, United Arab Emirates
Email: legal@pixpel.io
Data We Collect
We may collect the following categories of personal data:
- Identification and Contact Data: name, email address.
- Technical Data: IP address, device/browser type, cookies.
- Wallet Data: blockchain wallet address used for transactions.
- Analytics Data: usage information collected through Google Analytics.
- KYC Data: identification documents and verification data where required for compliance purposes.
How We Use Your Data
Your personal data may be used for the following purposes:
- To provide access to and operate our Services.
- To send newsletters, updates, and communications where you have opted in.
- To perform analytics and improve our website and Services (via Google Analytics).
- To securely host data on cloud infrastructure (AWS).
- To meet legal and regulatory obligations, including when KYC verification is required. We do not sell or rent your personal data to third parties.
Data Sharing
We may share your personal data only with:
- Service providers strictly necessary for operations (such as AWS for hosting and Google for analytics).
- Legal authorities if required by applicable law or valid legal process.
Your data may be stored and processed in the United Arab Emirates or other jurisdictions outside the European Union, subject to appropriate safeguards.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes set out in this Policy and no longer than five (5) years, unless a longer period is required by law.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: request confirmation and a copy of your personal data we hold.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your personal data when legally permissible.
- Restriction: request that processing is limited under certain conditions.
- Objection: object to certain processing activities.
- Data Portability: request transfer of your data to another controller.
To exercise your rights, please contact us at legal@pixpel.io.
Security
We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security of your data.
Cookies
Our Services may use cookies and similar technologies to enhance user experience, analyze trends, and improve functionality. You can manage or disable cookies in your browser settings, but certain features may not function properly without them.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Pixpel FZ-LLC
RAK Free Trade Zone, Ras Al Khaimah, United Arab Emirates
Email: legal@pixpel.io